Specialising in world-class hospitality and travel, we’ll put your villa on the map and generate quality reservations, creating a return on your investment. Owner run with a highly trained team of staff, ensures you can sit back and relax knowing your property is in the best possible hands.

Specialising in world-class hospitality and travel, we’ll put your villa on the map and generate quality reservations, creating a return on your investment. Owner run with a highly trained team of staff, ensures you can sit back and relax knowing your property is in the best possible hands.

MARKETING & SALES

  • Marketing to Agent Network
  • Profiling Property on Booking Platforms & Channels
  • Social Media Exposure
  • Managing online availability Calendar & Bookings
  • Credit Card Facility for Payments
  • Setting of Rates
  • Professional Photography & Property Styling
  • Follow up with social media requests & reviews on Booking Portals
  • Handling of each booking enquiry with speed and efficiency.

GUEST RELATIONS

  • Welcoming & checking guests in & out, available 24/7
  • Housekeeping & laundry change
  • Welcome pack including Charlotte Rhys toiletries & guest amenities
  • Creation of complete guest guide
  • Ensuring all general supportive services are working & free of disruption
  • Managing of difficult guests & breach of the Terms & Conditions of contract
  • Managing breakages if any
  • Assisting guests with local information & recommendations
  • Grocery pre-stocking service.

MANAGEMENT

  • Housekeeper training and uniforms, supply of cleaning materials
  • Attending to all property maintenance issues during guests stay quickly & efficiently
  • Handling of emergency situations
  • 24/7 availability for alarms & security issues
  • Ensuring all contracts are signed & payments received prior to occupation
  • Ensuring breakage deposit system is in place for each booking
  • Pre-arrival inspections to ensure 5* quality is maintained
  • Post departure inspections to ensure inventory control & quality of property is maintained.

Brands We Work With