“Your investment is our pride and joy”

Management & Maintenance

  • Housekeeper training, quality control, clothing, cleaning materials.

  • Stock / inventory control, replacement service.

  • Maintenance and upkeep control, quotes, managing suppliers time and quality, invoice payments, servicing appliances, maintaining pool and garden, prompt handling of emergency situations.

  • 24/7 availability for alarms and regular checks of security system.

  • Monthly expense report to owners with slips.

Marketing

  • Accurate advertising with all channels/agents/portals to ensure maximum exposure for maximum return.
  • Social media presence.
  • Handling of the online calendar and live bookings.
  • Credit card facility.

  • Ensuring all contracts are signed / all payments received and breakage deposit in place before arrival.
  • Full and clear stats report to owners with the monthly payment of rental money received.

Guest relations

  • Checking guests in and out, available 24/7 for any issues.
  • Supplying of housekeeping and laundry change.
  • Welcome pack, Charlotte Rhys toiletries, hairdryers etc.
  • Creation of complete guest guide.
  • Ensuring good wifi and topping up if needed.
  • Follow up with social media request and reviews on booking portals.
  • Manage difficult guests and breaking of the Terms and Conditions of contract.

  • Manage breakages if any.

Interior decorating and project management

  • A full interior decorating and house fitting service specially formulated for the vacation home industry.

  • Remodelling of homes, additional rooms/ pools, remaking of gardens.
  • Setting up a new home from empty to ready.