“Your investment is our pride and joy”
Management & Maintenance
Housekeeper training, quality control, clothing, cleaning materials.
Stock / inventory control, replacement service.
Maintenance and upkeep control, quotes, managing suppliers time and quality, invoice payments, servicing appliances, maintaining pool and garden, prompt handling of emergency situations.
24/7 availability for alarms and regular checks of security system.
Monthly expense report to owners with slips.
- Accurate advertising with all channels/agents/portals to ensure maximum exposure for maximum return.
- Social media presence.
- Handling of the online calendar and live bookings.
Credit card facility.
- Ensuring all contracts are signed / all payments received and breakage deposit in place before arrival.
- Full and clear stats report to owners with the monthly payment of rental money received.
- Checking guests in and out, available 24/7 for any issues.
- Supplying of housekeeping and laundry change.
- Welcome pack, Charlotte Rhys toiletries, hairdryers etc.
- Creation of complete guest guide.
- Ensuring good wifi and topping up if needed.
- Follow up with social media request and reviews on booking portals.
Manage difficult guests and breaking of the Terms and Conditions of contract.
- Manage breakages if any.
Interior decorating and project management
A full interior decorating and house fitting service specially formulated for the vacation home industry.
- Remodelling of homes, additional rooms/ pools, remaking of gardens.
- Setting up a new home from empty to ready.