Specialising in world-class hospitality and villa rental management, we’ll put your Cape Town villa on the map by generating quality reservations, and creating a return on your investment. Being owner-run with a highly trained team of professional staff, means you can sit back and relax, knowing your luxury Cape property is in the best possible hands. Our turnkey solutions help you consolidate all operations relating to your property ownership, management & rental returns.

Specialising in world-class hospitality and villa rental management, we’ll put your Cape Town villa on the map by generating quality reservations, and creating a return on your investment. Being owner-run with a highly trained team of professional staff, means you can sit back and relax, knowing your luxury Cape property is in the best possible hands. Our turnkey solutions help you consolidate all operations relating to your property ownership, management & rental returns.

VILLA RENTAL MANAGEMENT

  • Marketing to Agent Network
  • Profiling Property on Booking Platforms & Channels
  • Social Media Exposure
  • Managing online availability Calendar & Bookings
  • Credit Card Facility for Payments
  • Setting of Rates
  • Professional Photography & Property Styling
  • Follow-up with social media requests & reviews on Booking Portals
  • Handling of each booking enquiry with speed and efficiency.

5 * GUEST RELATIONS

  • Welcoming & checking guests in & out, available 24/7
  • Housekeeping & laundry change
  • Welcome pack including Charlotte Rhys toiletries & guest amenities
  • Creation of a comprehensive guest guide
  • Ensuring all general supportive services are working & free of disruption
  • Managing of difficult guests & breach of the Terms & Conditions of contract
  • Managing breakages if any
  • Assisting guests with local information & recommendations
  • Grocery pre-stocking service

PROPERTY MANAGEMENT

  • Housekeeper training and uniforms, supply of cleaning materials
  • Attending to all property maintenance issues during guests’ stay quickly & efficiently
  • Handling of emergency situations
  • 24/7 availability for alarms & security issues
  • Ensuring all contracts are signed & payments received prior to occupation
  • Ensuring breakage deposit system is in place for each booking
  • Pre-arrival inspections to ensure 5* quality is maintained
  • Post departure inspections to ensure inventory control & quality of property is maintained.
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Brands We Work With